FAQ
Frequently asked questions
Quick answers about ordering, customization, delivery and support. Can't find what you need? We're a phone call away.
Ordering
Ordering & pricing
Why do most systems show “Quoted to specification” instead of a price?
Most Aquafab systems are engineered to your dimensions, flow range, water chemistry and sensing. Configure the system online and we'll return an itemized quote — typically within two business days. Standard items with published pricing can be ordered directly.
Do you accept purchase orders?
Yes. We accept purchase orders from educational and research institutions and government agencies. Terms, discounts and vendor details are on Buying from Aquafab.
Are there discounts for schools and universities?
Yes — schools and universities qualify for institutional discounts. See Buying from Aquafab for current terms.
Can you provide a quote for a grant proposal?
Yes. We provide budget quotes, equipment descriptions and specifications for grant applications, and can hold pricing through the review cycle on request.
Are you set up as a vendor with my institution?
If not, we can register quickly. Our vendor packet includes everything a supplier registration needs — see Buying from Aquafab or ask us to send it.
Customization
Custom systems
Can you build something that isn't in the catalog?
That's our specialty. Most of our systems start as a conversation about a research question. Start a custom project.
Can you modify or retrofit equipment we already own?
Yes. We add thermal control, velocity measurement, sensors and Aquafab Workbench automation to existing tanks, flumes and racks — including equipment from other manufacturers.
Will we see the design before you build it?
Yes. Configured and custom systems go through a design review with drawings and control logic before fabrication begins.
Delivery
Lead times, shipping & installation
What are typical lead times?
Lead times depend on the system and current workload and are stated on every quote. Tell us your deadline — we'll tell you honestly whether we can meet it.
How are systems shipped?
Systems are tested in our Cincinnati workshop and shipped crated. Large systems are delivered and installed by our team.
Do you install and train?
Yes. Installation, commissioning and hands-on training are available for every system.
What utilities do I need?
Many systems run from a standard 120 V circuit; larger thermal and pump packages may need dedicated circuits, water supply or drains. Utility requirements are listed on your quote.
Support
Warranty & support
What warranty do you offer?
Standard systems include a manufacturer's warranty on Aquafab-fabricated components and electronics, with extended warranties available. Coverage is stated on your quote.
How long do you support a system?
For as long as you own it. Lifetime technical support comes with every Aquafab system.
Where do I find manuals and software?
In the Resource Library. Owner-only files require signing in with the email on your order.